Frequently Asked Questions

Everything below is included in the nightly rate. There are no additional charges.

• Free WiFi
• Free parking
• Roku Smart TV with a Hulu Live TV subscription
• In-unit washer & dryer
• Fully furnished
• Fully equipped kitchen
• Bed & bath linens (sheets and towels)

The daily charge is $100 a night, provided the patient has insurance coverage that will pay that amount or more. If insurance does not cover a per diem or an extended stay, we reduce the rate to $75 a night. Both rates are all inclusive — there are no additional charges.

We do not bill insurance companies. Payment comes directly from the patient or caregiver, and at check in we immediately provide the documentation you need to file a claim for reimbursement.

We require 30 days' payment at check in. You are only charged for the nights you actually stay — any unused portion is refunded to the patient or caregiver on departure.

You can apply directly on our website. We understand that dates are fluid during treatment, so you'll share your anticipated arrival and departure dates and a member of our staff will follow up to confirm unit availability. As your treatment window gets closer, we'll reach back out to confirm your final arrival date. Once a unit is reserved, it's yours until the patient is released to return home — a change to the treatment plan won't cost you the unit.

We do not directly bill or accept payments from insurance companies, including Medicare. We expect payment directly from the patient or caregiver, and provide the proper documentation to submit to their insurance company for reimbursement.

It has been our experience that Medicare covers stays at our units. However, we cannot promise coverage for anyone — check with your insurance carrier to determine whether you are covered.

Once a unit is reserved for you, it's yours for as long as you need it. If your stay gets extended for any reason, you can stay for as long as treatment requires. Our goal is to take the stress of finding a place to stay during treatment off your plate entirely.

Yes — we accept all major credit cards, as well as pre-paid debit cards from Medicare. If you pay by credit card, we add 3% to cover the cost of processing the payment.